Cancellations and Refunds

How do I cancel an order?

To cancel an order before shipping, reply to the confirmation email you received when you placed your order online or cancel the order in your account. Just tell us why you need to cancel and we will process it as soon as we can.  

If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order. The refund will not be issued until the return has been received in good condition at the return destination address.

How do I return an order?

If you want to return an item, please send an email to [email protected]

Returns will only be accepted within 30 days of the receipt of your product.  The product must be returned unopened in the original packaging.

We do not accept returns of used products.  You should also provide us with a receipt of your purchase and a reason for returning the item.

Please note that you cannot return an item without a valid return authorization number.  

Upon receiving and inspecting the returned product, byCurated will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.

If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs.  Customers are responsible for paying all shipping and handling costs for returning an item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless otherwise agreed.