Shipping and Returns

Free Shipping

We are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required!

If you would like an order shipped to anywhere else in the world, please email us at [email protected], and we will gladly work something out with you.

We reserve the right to cancel this free shipping offer at any time, for any order, at our discretion. If this is the case, we will contact you to give you the option of cancelling your order for a full refund before it is dispatched.

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.  

If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse.  

If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at [email protected]

Most orders will be shipped by private courier. Small items may be delivered by the US Postal Service. 

Some special orders may require 2 to 6 weeks depending on the item. Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a “flat” rate to ship these items.

International Orders

International Orders require special processing and are not always possible. If you wish to make an order internationally please contact us directly via email with the details of your order at [email protected] We will contact our international shippers for a quote and get and get back to you if it is possible.

The order will not be shipped or charged unless it is confirmed by you. Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.

Canadian Orders

We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. 

You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call (insert business phone number) for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.

Damages

All shipments should be inspected at the time of delivery. Damaged packages should be refused at delivery. If you notice any damage, you should note it on the freight bill when signing for delivery.  

If your product is defective or sustains damage during shipping, please contact us at [email protected] right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call byCurated Customer Service at (844) 587-1141 for further assistance with the damaged shipment. 

Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and byCurated cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. 

Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. 

If you authorize the freight company to leave freight without a signature, byCurated cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. 

If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, byCurated cannot be held liable for any damages or missing pieces for accepted via signature delivery.