Why buy from us?

Our goal has always been to inspire others to create art, whether it’s canvas or craft. We’re equally crazy about DIY art and crafts. Whether you’ve been in the business for years or just starting out on your creative journey, we’re here to support you. 

We know you have a choice in online shopping, and we want to do all that we can do to earn your business.  We not only want to earn it, but we want to keep it as well!

Everything on our site is tried and tested so we know it’s up to scratch. Our products will help you advance in your trade; whether it’s for retailing or for fun; so you can take the next step in your creative pursuit.

You will love our craft products, which go hand in hand with our posts to keep you inspired, and help you boost your creative skills. 

Why buy from byCurated?

100% Safe and Secure Online Shopping  You can be confident that each and every transaction that takes place on our website is 100% secure. Click here for our full privacy policy!

Free Shipping – across the lower US. No extra charges. Ever. Every shipment that leaves our warehouses is fully covered in case of a lost item or damage. You’ll never pay a cent for postage!

Satisfaction Guaranteed – We understand what it can be like to purchase online without actually seeing and touching the product itself.  So we want you to know that all the manufacturers on this site are hand chosen by our team to ensure you receive a quality product.

We’ve got your back – We have an expert team to help with any of your supply questions round the clock. We’re here for you! We’ll do our absolute best in providing only the best quality advice and expertise for your needs, so you can take your art and craft to the next level! Our goal is to deliver the WOW factor in service.

Authorized Dealers – byCurated is an authorized dealer for every brand that we carry.  You can rest easy knowing you will receive the full manufacturer’s warranty with every purchase. Like we said… we’ve got you back!

Simple, easy, 30 day returns – We want you to stay focused with your work, and to be 100% happy with your products! If you’re not you’ve got an easy 30 days to send it back to us, so we can always fix the problem.

Purchase Orders Accepted – If you are a School, Government Agency or large business that would like to utilize this option, please email us at [email protected] or call (844) 587-1141 and we will get in contact with you right away. 

Click here to find out more about the byCurated team!

Returns 

Trying to return something can be an arduous process, so we want to make this as quick and simple for you as possible, if you decide what you’ve purchased isn’t quite what you were hoping for.

Whilst we absolutely stand by all of our products, our returns policy gives you the opportunity to return your items to us, within 30 days of placing your order. 

If you change your mind and want to send the item back to us, please send us an email with your order number. We’ll get back to you within 2 working days and give you everything you need to process your return. 

We will let you know as soon as we receive back the item and have begun to process the payment. 

Please note

  • You will be responsible for covering any fees of return shipping. 
  • The items you are sending back must be returned to us in a ‘like new’ condition which means they mustn’t show any signs of wear. 
  • If there are signs of use we will not accept the returned product and we will contact you in this case.  

Cancellations

We understand how easy it is to change your mind. If you would like to cancel an order, please email or call our awesome customer service team as soon as possible to avoid return shipping fees! 

If you cancel before our items have been shipped you will receive a full refund within 5 working days. Unfortunately after we have shipped your items, we will be obliged to follow our 30 day return policy, where you will be responsible for the shipping costs. 

Other Return Policy Notes:

  • If for any reason a vendor or product does not work in line with our returns policy, it will be made clear in the product description. 
  • We only sell to crafters who intend to use a product for its entire lifespan. Under any circumstances we will not accept returns from a one time use, or temporary use purchases. This includes items bought for trade shows, purchased by promotional companies, or for trade shows.

Click here for full details on our cancellations & refunds policy!

Shipping

Shipping is FREE on orders to customers within the USA but fees will apply for those who fall outside. 

We will work out a shipping cost for international orders, and if you are happy with this we will prepare the order and payment. 

Damages

Although we do our best with quality control, very rarely a product may arrive and be damaged. Mistakes happen, and on the rare occasion that you receive a defective product from us, you must make a note of it immediately and let us know – so we can help fix the problem. 

We need you to send us an email, with photos of the product on the day of the delivery. If the dates match up to our records, we will pay all expenses for shipping for the merchandise to be returned to us. Please keep the original packaging to help us process the item. 

If you still want it, we will do our utmost to send you back out an undamaged item as soon as possible. This may take a few days, as we need to run the return by our hard working customer service team, so please bear with us. 

Please note, that unless an item you’ve bought from us is specified under a warranty, items that become damaged after use are not refundable.

Click here for full details on our shipping & returns policy!

Confirmation

You will receive a message from us to confirm we have received your order. This will contain an order number to say we recognise the order has been made into our system. Your credit or debit card will have been pre-authorised to make this purchase. 

We will check that your item is in stock and see if it is available for shipment immediately. If the item(s) are available, we will send them out within 5 working days. If the order is in stock and we process the charges to your account, the item will leave the warehouse within 3 business days from the date of your order. 

If it’s not available we will contact you via the email address or phone number you provided to see if alternative arrangements can be made. 

Shipment

We will always send you an email confirmation within 24 hours of your items leaving our warehouse to let you know they’re on their way. 

If you have not, for any reason, received a shipping confirmation from us, or we have not made contact, you are welcome to reach out to us.